Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to get in touch and what you can expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes through and aim to reply within two working days. Send your enquiry to [email protected].
A quick note on what your message is about helps us route it to the right person and get back to you sooner — whether that's a question about a specific operator, a correction, or general feedback on the site.
What We Can Help With
Online Casinos Australia covers reviews, comparisons and general information on offshore casino sites available to Australian players — things like PayID and other payment options, pokies and table game ranges, bonus terms and licensing details. Here's where we can genuinely help:
- Questions about our reviews — If anything about how we've rated or compared a casino, such as VegasNow, Wincrown or Casea, isn't clear, ask us directly.
- Corrections and updates — Bonus terms, licensing details and payment options at offshore casinos change often. If you've noticed something on the site that looks out of date, let us know and we'll look into it.
- Payment method queries — If you're trying to work out whether a particular casino supports PayID or another Australian-friendly payment method and can't find the answer, we're happy to point you in the right direction.
- Content suggestions — Want us to cover a particular topic, casino or payment method in more depth? We take reader suggestions seriously when planning future content.
- Responsible gambling concerns — If you or someone you know needs support around gambling, mention this in your message and we'll point you towards relevant Australian responsible-gambling services.
What This Page Isn't For
We're an independent comparison and review site — we don't operate any of the casinos listed here, hold player funds, or process deposits and withdrawals. If you have an account issue, a withdrawal delay or a dispute with a specific operator, that needs to go directly to that casino's own support team, since we have no ability to access accounts or resolve transactions on a player's behalf.
If you're comparing casinos that operate outside the usual local restrictions, our page on Best Non GamStop Casinos 2026 may also be useful background reading.
What Happens After You Send a Message
Every email is read by a real member of our team — we don't rely on automated replies to stand in for an actual answer. Our usual response window is two working days, though this can stretch a little during busier periods. If your enquiry needs more digging, such as checking a licence detail or a bonus term with an operator, we'll let you know it's in progress rather than leaving you waiting without an update.
Helping Us Keep Things Accurate
Reader feedback matters more than most people realise on a site like this. Bonus offers, wagering requirements, maximum cashout limits and payment method availability are all things operators can and do change, and we rely partly on readers flagging discrepancies between what a casino advertises and what we've published. If something you've encountered at an offshore casino doesn't match what you've read on our site, we want to hear about it.
Reminder: gambling with any of the offshore operators reviewed on this site involves real financial risk, and eligibility requires being 18 or over. If you'd like guidance on responsible-gambling tools or support services available in Australia, mention this when you write to us.